Terms & Conditions
Terms & Conditions
1. General Information
This website is owned and operated by Olive Spa UK ("the Company", "we", "our", or "us"). By accessing, browsing, or purchasing products through this website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
The Company reserves the right to amend, update, or modify these Terms & Conditions at any time. Any changes will become effective upon publication on this website. Orders placed prior to any amendment will remain subject to the Terms & Conditions in force at the time the order was placed.
If you have any questions regarding our products, services, or these Terms & Conditions, please contact us using the details provided on our website.
2. Products and Product Information
We make every effort to ensure that product descriptions, specifications, images, pricing, and other information displayed on this website are accurate and up to date.
However, product images are provided for illustrative purposes only. Actual colours, packaging, dimensions, and appearance may vary due to manufacturing changes, screen settings, or other factors.
The Company reserves the right to modify, discontinue, or update products without prior notice.
3. Orders and Acceptance
All orders placed through the website are subject to acceptance and availability.
Once an order is placed, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order. A contract between you and the Company is formed only when your order has been dispatched.
The Company reserves the right to refuse, cancel, or limit any order for reasons including but not limited to:
- Product unavailability
- Pricing or product description errors
- Suspected fraudulent activity
- Failure to receive payment authorisation
- Violation of these Terms & Conditions
If an order is cancelled after payment has been received, a full refund will be issued.
4. Pricing and Payment
All prices displayed on the website are in GBP and include applicable taxes unless otherwise stated.
The Company reserves the right to change prices at any time without prior notice. Price changes will not affect orders that have already been accepted.
Payment must be made using the payment methods available at checkout. By submitting payment information, you confirm that you are authorised to use the selected payment method.
The Company reserves the right to refuse transactions where payment cannot be verified or authorised.
5. Shipping and Delivery
We aim to process and dispatch orders within the timescales stated on our website.
Delivery times are estimates only and are not guaranteed. Delays may occur due to factors beyond our reasonable control, including courier delays, customs procedures, severe weather conditions, strikes, or force majeure events.
Risk in the products passes to the customer upon delivery to the specified address.
Customers are responsible for providing accurate delivery information. The Company shall not be liable for delays, losses, or additional costs arising from incorrect delivery details supplied by the customer.
6. Returns, Refunds and Exchanges
Customers may request a return, refund, or exchange in accordance with applicable consumer protection laws.
To be eligible for a return:
- Products must be unused and in their original condition.
- Products must be returned in their original packaging where possible.
- Proof of purchase may be required.
The Company reserves the right to refuse returns that do not meet the above conditions, except where products are faulty, damaged, or incorrectly supplied.
Refunds will be processed using the original payment method and may take several business days to appear depending on the payment provider.
Certain products may be exempt from return due to hygiene, safety, customization, or legal restrictions.
7. Product Availability
All products are subject to availability.
In the event that a product becomes unavailable after an order has been placed, the Company may:
- Offer an alternative product of similar value;
- Delay shipment pending stock replenishment; or
- Cancel the order and provide a full refund.
8. Warranties and Product Quality
The Company warrants that products supplied will be of satisfactory quality and conform to their description as required by applicable law.
Except where prohibited by law, all other warranties, conditions, or representations, whether express or implied, are excluded to the fullest extent permitted.
Customers should follow all product usage, storage, and safety instructions provided with the products.
The Company shall not be liable for damage resulting from misuse, improper storage, unauthorized modification, or failure to follow instructions.
9. Limitation of Liability
To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of this website or the purchase of products through it.
Nothing in these Terms & Conditions excludes liability for death, personal injury, fraud, or any liability that cannot legally be excluded.
While we take reasonable steps to maintain the security and availability of this website, we do not guarantee uninterrupted or error-free access.
The Company shall not be responsible for technical issues, malware, viruses, or other harmful elements that may affect users' devices or systems.
10. Intellectual Property Rights
All content available on this website, including but not limited to text, graphics, logos, images, videos, product descriptions, software, trademarks, and design elements, is owned by or licensed to the Company and is protected by intellectual property laws.
No content may be copied, reproduced, distributed, modified, published, transmitted, displayed, sold, or otherwise used without the Company's prior written consent.
All trademarks, logos, and brand names displayed on this website remain the property of their respective owners.
11. Privacy and Data Protection
The Company is committed to protecting your privacy and personal data.
Any personal information collected through this website will be processed in accordance with our Privacy Policy and applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 where applicable.
By using this website, you consent to the collection and use of your information as described in our Privacy Policy.
12. Consumer Rights
Nothing in these Terms & Conditions shall affect your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable consumer protection legislation in the United Kingdom.
If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.
13. Cancellation Rights
If you are purchasing as a consumer, you have the right to cancel your order within 14 days of receiving your goods without giving any reason, in accordance with the Consumer Contracts Regulations 2013.
To exercise your right to cancel, you must notify us in writing by email or through the contact details provided on our website before the expiry of the cancellation period.
You must return the goods to us within 14 days of notifying us of your cancellation. Returned goods must be unused, in their original condition, and in their original packaging where reasonably possible.
Refunds will be processed within 14 days of receiving the returned goods or receiving evidence that the goods have been returned.
The right to cancel may not apply to certain products, including:
- Goods made to the customer's specification or clearly personalised;
- Sealed goods which are not suitable for return for health protection or hygiene reasons if unsealed after delivery;
- Perishable goods;
- Any other products exempt under applicable legislation.
14. Faulty, Damaged or Incorrect Goods
If you receive goods that are faulty, damaged, defective, or not as described, please contact us as soon as possible.
Under the Consumer Rights Act 2015, you may be entitled to:
- Reject faulty goods and receive a full refund within 30 days of delivery;
- Request a repair or replacement;
- Receive a price reduction or final right to reject where appropriate.
Nothing in these Terms & Conditions limits or excludes these statutory rights.
15. Data Protection and Privacy
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy legislation.
Personal information collected through this website is used only for legitimate business purposes, including processing orders, customer service, fraud prevention, and legal compliance.
For further information regarding how we collect, use, and protect your personal information, please refer to our Privacy Policy.
16. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer residing in Scotland or Northern Ireland, you may also have the right to bring proceedings in your local courts.
17. Product Use and Allergy Disclaimer
Our products are intended for external use only unless otherwise stated.
Customers are responsible for reviewing all product ingredients before use and for determining whether a product is suitable for their individual needs and skin type.
As skin sensitivities, allergies, and reactions vary from person to person, we recommend carrying out a patch test at least 24 hours before first use of any skincare, haircare, soap, or cosmetic product.
If irritation, redness, discomfort, or an adverse reaction occurs, discontinue use immediately and seek appropriate medical advice where necessary.
The Company shall not be liable for allergic reactions, sensitivities, or adverse effects resulting from:
- Failure to review product ingredients;
- Failure to perform a patch test;
- Use of products contrary to instructions;
- Misuse, abuse, or improper storage of products;
- Known allergies or sensitivities to any ingredients.
Product information provided on this website, including ingredient descriptions and product benefits, is intended for general informational purposes only and should not be considered medical advice.
Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Customers with specific skin conditions, allergies, medical concerns, or those who are pregnant or breastfeeding should seek professional medical advice before using our products.
We reserve the right to amend product formulations, packaging, ingredient listings, and specifications without prior notice, provided such changes comply with applicable laws and regulations.
18. Storage and Product Care
To maintain product quality and effectiveness, products should be stored in accordance with any instructions provided on the packaging.
Unless otherwise stated, products should be stored in a cool, dry place away from direct sunlight, excessive heat, moisture, and contamination.
The Company cannot accept responsibility for deterioration, damage, or reduced effectiveness resulting from improper storage or handling after delivery.
19. Contact Information
For any questions regarding these Terms & Conditions, orders, products, returns, or complaints, please contact:
Olive Spa UK
The Old Robin Hood, Southmoor Road, Brierley, South Yorkshire, S72 9HA
info@olivespa.uk
01226 107067