FAQ's
Products & Ingredients
How do I know which products are right for my skin?
We recommend choosing products based on your primary skin concerns, such as dryness, acne, sensitivity, uneven skin tone, or signs of aging. Each product page includes detailed information about who the product is designed for. If you're unsure, contact our team for recommendations.
Are your products suitable for sensitive skin?
Many of our products are formulated with sensitive skin in mind. However, every skin type is unique, so we recommend reviewing the ingredient list before full use.
Are your products cruelty-free?
Yes, our products are cruelty-free and are not tested on animals.
Are your products vegan?
Please check individual product descriptions for vegan status, as formulations may vary.
Can I use your products during pregnancy or breastfeeding?
While many skincare products are safe to use, we recommend consulting your healthcare professional before introducing any new skincare products during pregnancy or breastfeeding.
Can your products help with acne, pigmentation, or aging?
Our products are formulated to support various skin concerns. However, individual results may vary, and no skincare product can guarantee specific outcomes.
Orders & Shipping
How long does shipping take?
All orders placed before 3pm will be dispatched the same day (Mon-Fri)
Do you ship internationally?
No, we don't currently offer international shipping but please do contact olivespa.gr who should be able to help you.
How can I track my order?
Once your order has shipped, you'll receive a tracking number via email that allows you to monitor your delivery status.
Can I change or cancel my order?
We process orders quickly, so changes or cancellations may only be possible within a limited timeframe after purchase. Contact us as soon as possible for assistance.
Returns & Refunds
What is your return policy?
We want you to love your purchase. Please refer to our Returns Policy page for full details regarding eligibility, timeframes, and return procedures.
Can I return an opened product?
For hygiene and safety reasons, opened products may not be eligible for return unless they are damaged or faulty. Please review our Returns Policy for details.
What if my order arrives damaged?
Please contact us within 48 hours of delivery with photos of the damaged items and packaging. We'll work quickly to resolve the issue.
How long do refunds take?
Once your return is received and approved, refunds are typically processed within 5–10 business days, depending on your payment provider.
Account & Payments
What payment methods do you accept?
We accept major credit and debit cards, as well as other payment options displayed at checkout.
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment systems to protect your personal information.
Do I need an account to place an order?
No, guest checkout is available. Creating an account simply allows you to track orders and manage your purchase history more easily.
General
How can I contact customer support?
You can reach us through our contact form, email, or social media channels. We aim to respond to all inquiries as quickly as possible.
Do you offer discounts or promotions?
We occasionally run special offers and promotions. Sign up for our newsletter to stay informed about new products, exclusive discounts, and skincare tips.
Professionals
How can I become a reseller?
Easy peasy! Simply fill out this form and we will be in touch to help you get started! https://olivespa.uk/pages/become-a-professional-reseller
I want to join you but I don't want to stock products, what can I do?
You can join our affiliate programme which gives you a whopping 30% commission on all orders placed through your unique code. Please fill out this form and we will get you set up https://af.uppromote.com/0emgae-0f/register